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Connector issues with ITN format into TomTom

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  • Richard Ward Offline
    Richard Ward Offline
    Richard Ward
    wrote on last edited by
    #1

    Hi,

    Has anyone else had issues importing ITN formats straight into TomTom using the Connector tool? This worked but today I tried importing five routes and even though the Connector tells me the import was successful and I can select the routes on my TomTom, when I try to load the routes, I get a message on the TomTom, "No Route Possible". I have never had issues before today. I am using a Mac in case that helps?

    Any thoughts?

    Hans van de Ven MR.MRA 1 Reply Last reply
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    • Richard Ward Richard Ward

      Hi,

      Has anyone else had issues importing ITN formats straight into TomTom using the Connector tool? This worked but today I tried importing five routes and even though the Connector tells me the import was successful and I can select the routes on my TomTom, when I try to load the routes, I get a message on the TomTom, "No Route Possible". I have never had issues before today. I am using a Mac in case that helps?

      Any thoughts?

      Hans van de Ven MR.MRA Offline
      Hans van de Ven MR.MRA Offline
      Hans van de Ven MR.MRA
      Valued contributor
      wrote on last edited by
      #2

      @Richard-Ward

      Hallo Richard,

      Nee, ik heb het issue nog niet voorbij zien komen op het forum.

      Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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      • Richard Ward Offline
        Richard Ward Offline
        Richard Ward
        wrote on last edited by
        #3

        @Hans-van-de-Ven-MRA-Master said in Connector issues with ITN format into TomTom:

        @Richard-Ward
        Hallo Richard,
        Nee, ik heb het issue nog niet voorbij zien komen op het forum.

        Shame... I have also tried in Windows, and importing using Windows explorer, but the issues persist. I wonder if it's an issue with the device?

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        • Richard Ward Offline
          Richard Ward Offline
          Richard Ward
          wrote on last edited by
          #4

          Problem resolved. I reset my TomTom to factory settings, restarted, reimported the routes and bingo! No problem.

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