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Connector issues with ITN format into TomTom

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  • Richard Ward
    Richard Ward
    Richard Ward
    wrote on last edited by
    #1

    Hi,

    Has anyone else had issues importing ITN formats straight into TomTom using the Connector tool? This worked but today I tried importing five routes and even though the Connector tells me the import was successful and I can select the routes on my TomTom, when I try to load the routes, I get a message on the TomTom, "No Route Possible". I have never had issues before today. I am using a Mac in case that helps?

    Any thoughts?

    HABVEN aka MrMRA 1 Reply Last reply
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    • Richard Ward Richard Ward

      Hi,

      Has anyone else had issues importing ITN formats straight into TomTom using the Connector tool? This worked but today I tried importing five routes and even though the Connector tells me the import was successful and I can select the routes on my TomTom, when I try to load the routes, I get a message on the TomTom, "No Route Possible". I have never had issues before today. I am using a Mac in case that helps?

      Any thoughts?

      HABVEN aka MrMRA
      HABVEN aka MrMRA
      HABVEN aka MrMRA
      Valued contributor
      wrote on last edited by
      #2

      @Richard-Ward

      Hallo Richard,

      Nee, ik heb het issue nog niet voorbij zien komen op het forum.

      BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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      • Richard Ward
        Richard Ward
        Richard Ward
        wrote on last edited by
        #3

        @Hans-van-de-Ven-MRA-Master said in Connector issues with ITN format into TomTom:

        @Richard-Ward
        Hallo Richard,
        Nee, ik heb het issue nog niet voorbij zien komen op het forum.

        Shame... I have also tried in Windows, and importing using Windows explorer, but the issues persist. I wonder if it's an issue with the device?

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        • Richard Ward
          Richard Ward
          Richard Ward
          wrote on last edited by
          #4

          Problem resolved. I reset my TomTom to factory settings, restarted, reimported the routes and bingo! No problem.

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