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Routes can not be uploaded on web site

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • Corrado Miniati
    Corrado Miniati
    Corrado Miniati
    wrote on last edited by Corrado Miniati
    #1

    On my Gold account on my Windows 11 PC today I can't load the routes already made, I tried with Chrome, Opera and Mozilla without success, on Android's app there aren't issues.
    The waiting wheel always spins....how can I solve the problem?

    Appunti_01-22-2025_01.jpg

    Thanks a lot

    HABVEN aka MrMRA 1 Reply Last reply
    0
    • Corrado Miniati Corrado Miniati

      On my Gold account on my Windows 11 PC today I can't load the routes already made, I tried with Chrome, Opera and Mozilla without success, on Android's app there aren't issues.
      The waiting wheel always spins....how can I solve the problem?

      Appunti_01-22-2025_01.jpg

      Thanks a lot

      HABVEN aka MrMRA
      HABVEN aka MrMRA
      HABVEN aka MrMRA
      Valued contributor
      wrote on last edited by
      #2

      @Corrado-Miniati-0

      Are you using a VPN connection?

      BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Corrado Miniati 1 Reply Last reply
      0
      • HABVEN aka MrMRA HABVEN aka MrMRA

        @Corrado-Miniati-0

        Are you using a VPN connection?

        Corrado Miniati
        Corrado Miniati
        Corrado Miniati
        wrote on last edited by
        #3

        @Hans-van-de-Ven-MR-MRA
        Hi Hans, thanks for feedback.
        Nord VPN is used but I tried to upload the itineraries even with the VPN disabled but the situation does not change.

        HABVEN aka MrMRA 1 Reply Last reply
        0
        • Corrado Miniati Corrado Miniati

          @Hans-van-de-Ven-MR-MRA
          Hi Hans, thanks for feedback.
          Nord VPN is used but I tried to upload the itineraries even with the VPN disabled but the situation does not change.

          HABVEN aka MrMRA
          HABVEN aka MrMRA
          HABVEN aka MrMRA
          Valued contributor
          wrote on last edited by
          #4

          @Corrado-Miniati-0

          Same case where the routes were not shown.
          That was due to Nord VPN.
          Apparently this application causes an error since the last update. As soon as Nord VPN is completely closed before you open the Myroute application, Myroute works as usual.

          BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

          Corrado Miniati 1 Reply Last reply
          0
          • HABVEN aka MrMRA HABVEN aka MrMRA

            @Corrado-Miniati-0

            Same case where the routes were not shown.
            That was due to Nord VPN.
            Apparently this application causes an error since the last update. As soon as Nord VPN is completely closed before you open the Myroute application, Myroute works as usual.

            Corrado Miniati
            Corrado Miniati
            Corrado Miniati
            wrote on last edited by Corrado Miniati
            #5

            @Hans-van-de-Ven-MR-MRA
            Many thanks, I'll check afternoon.
            Is it possible to report the problem to Nord VPN?

            HABVEN aka MrMRA 1 Reply Last reply
            0
            • Corrado Miniati Corrado Miniati

              @Hans-van-de-Ven-MR-MRA
              Many thanks, I'll check afternoon.
              Is it possible to report the problem to Nord VPN?

              HABVEN aka MrMRA
              HABVEN aka MrMRA
              HABVEN aka MrMRA
              Valued contributor
              wrote on last edited by
              #6

              @Corrado-Miniati-0

              You can do that, it is an update from them who causes the problem

              BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              1 Reply Last reply
              0
              • Corrado Miniati
                Corrado Miniati
                Corrado Miniati
                wrote on last edited by
                #7

                @Hans-van-de-Ven-MR-MRA
                thanks, I wrote the report

                1 Reply Last reply
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                • HABVEN aka MrMRA HABVEN aka MrMRA locked this topic on

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