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Routes can not be uploaded on web site

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • Corrado Miniati 0undefined Offline
    Corrado Miniati 0undefined Offline
    Corrado Miniati 0
    wrote on last edited by Corrado Miniati 0
    #1

    On my Gold account on my Windows 11 PC today I can't load the routes already made, I tried with Chrome, Opera and Mozilla without success, on Android's app there aren't issues.
    The waiting wheel always spins....how can I solve the problem?

    Appunti_01-22-2025_01.jpg

    Thanks a lot

    Hans van de Ven MR.MRAundefined 1 Reply Last reply
    0
    • Corrado Miniati 0undefined Corrado Miniati 0

      On my Gold account on my Windows 11 PC today I can't load the routes already made, I tried with Chrome, Opera and Mozilla without success, on Android's app there aren't issues.
      The waiting wheel always spins....how can I solve the problem?

      Appunti_01-22-2025_01.jpg

      Thanks a lot

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #2

      @Corrado-Miniati-0

      Are you using a VPN connection?

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Corrado Miniati 0undefined 1 Reply Last reply
      0
      • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

        @Corrado-Miniati-0

        Are you using a VPN connection?

        Corrado Miniati 0undefined Offline
        Corrado Miniati 0undefined Offline
        Corrado Miniati 0
        wrote on last edited by
        #3

        @Hans-van-de-Ven-MR-MRA
        Hi Hans, thanks for feedback.
        Nord VPN is used but I tried to upload the itineraries even with the VPN disabled but the situation does not change.

        Hans van de Ven MR.MRAundefined 1 Reply Last reply
        0
        • Corrado Miniati 0undefined Corrado Miniati 0

          @Hans-van-de-Ven-MR-MRA
          Hi Hans, thanks for feedback.
          Nord VPN is used but I tried to upload the itineraries even with the VPN disabled but the situation does not change.

          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRA
          RouteXpert
          wrote on last edited by
          #4

          @Corrado-Miniati-0

          Same case where the routes were not shown.
          That was due to Nord VPN.
          Apparently this application causes an error since the last update. As soon as Nord VPN is completely closed before you open the Myroute application, Myroute works as usual.

          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

          Corrado Miniati 0undefined 1 Reply Last reply
          0
          • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

            @Corrado-Miniati-0

            Same case where the routes were not shown.
            That was due to Nord VPN.
            Apparently this application causes an error since the last update. As soon as Nord VPN is completely closed before you open the Myroute application, Myroute works as usual.

            Corrado Miniati 0undefined Offline
            Corrado Miniati 0undefined Offline
            Corrado Miniati 0
            wrote on last edited by Corrado Miniati 0
            #5

            @Hans-van-de-Ven-MR-MRA
            Many thanks, I'll check afternoon.
            Is it possible to report the problem to Nord VPN?

            Hans van de Ven MR.MRAundefined 1 Reply Last reply
            0
            • Corrado Miniati 0undefined Corrado Miniati 0

              @Hans-van-de-Ven-MR-MRA
              Many thanks, I'll check afternoon.
              Is it possible to report the problem to Nord VPN?

              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              RouteXpert
              wrote on last edited by
              #6

              @Corrado-Miniati-0

              You can do that, it is an update from them who causes the problem

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              1 Reply Last reply
              0
              • Corrado Miniati 0undefined Offline
                Corrado Miniati 0undefined Offline
                Corrado Miniati 0
                wrote on last edited by
                #7

                @Hans-van-de-Ven-MR-MRA
                thanks, I wrote the report

                1 Reply Last reply
                0
                • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA locked this topic on
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