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Dysfunctional syncronization

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  • Schnegg Michel
    Schnegg Michel
    Schnegg Michel
    wrote on last edited by
    #1

    Since my subscription went from gold to basic, the app disfunctioned and I can no longer synchronize my routes between the PC and the iphone.
    Routes are splitting or disappearing.
    and no free support.
    Has anyone ever had these problems? and find a solution?

    HABVEN aka MrMRA 1 Reply Last reply
    0
    • Schnegg Michel Schnegg Michel

      Since my subscription went from gold to basic, the app disfunctioned and I can no longer synchronize my routes between the PC and the iphone.
      Routes are splitting or disappearing.
      and no free support.
      Has anyone ever had these problems? and find a solution?

      HABVEN aka MrMRA
      HABVEN aka MrMRA
      HABVEN aka MrMRA
      Valued contributor
      wrote on last edited by
      #2

      @Schnegg-Michel

      Hi Michel,

      The basic account uses the OSM map, with a Gold account, you may have used the Here or TT map, possibly there is your route problem question. You can view your routes directly from the app, so how you see them in the planner (web) you should also see them in the Mobile app.

      Solution, take a Gold subscription, it's not that expensive.

      BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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