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Dysfunctional syncronization

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  • Schnegg Michelundefined Offline
    Schnegg Michelundefined Offline
    Schnegg Michel
    wrote on last edited by
    #1

    Since my subscription went from gold to basic, the app disfunctioned and I can no longer synchronize my routes between the PC and the iphone.
    Routes are splitting or disappearing.
    and no free support.
    Has anyone ever had these problems? and find a solution?

    Hans van de Ven MR.MRAundefined 1 Reply Last reply
    0
    • Schnegg Michelundefined Schnegg Michel

      Since my subscription went from gold to basic, the app disfunctioned and I can no longer synchronize my routes between the PC and the iphone.
      Routes are splitting or disappearing.
      and no free support.
      Has anyone ever had these problems? and find a solution?

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #2

      @Schnegg-Michel

      Hi Michel,

      The basic account uses the OSM map, with a Gold account, you may have used the Here or TT map, possibly there is your route problem question. You can view your routes directly from the app, so how you see them in the planner (web) you should also see them in the Mobile app.

      Solution, take a Gold subscription, it's not that expensive.

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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