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  4. Offline mode no longer works

Offline mode no longer works

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Calibosundefined Calibos

    @Rob-Verhoeff
    the only thing I've done since September is update the app to the latest version

    Rob Verhoeffundefined Offline
    Rob Verhoeffundefined Offline
    Rob Verhoeff
    Alpha tester
    wrote on last edited by
    #6

    @Calibos said in Offline mode no longer works:

    @Rob-Verhoeff
    the only thing I've done since September is update the app to the latest version

    Same here... as you can see, completely offline:

    IMG_0246.jpeg

    BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
    iOS on iPhone 13 (mounted on Quadlock)
    Apple CarPlay in VW T-Roc (wired)
    Routelab on MacBook Air & iMac (Ventura & Monterey)

    Calibosundefined 1 Reply Last reply
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    • Rob Verhoeffundefined Rob Verhoeff

      @Calibos said in Offline mode no longer works:

      @Rob-Verhoeff
      the only thing I've done since September is update the app to the latest version

      Same here... as you can see, completely offline:

      IMG_0246.jpeg

      Calibosundefined Offline
      Calibosundefined Offline
      Calibos
      wrote on last edited by
      #7

      @Rob-Verhoeff
      yes it worked perfectly before exactly like you

      Rob Verhoeffundefined 1 Reply Last reply
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      • Calibosundefined Calibos

        @Rob-Verhoeff
        yes it worked perfectly before exactly like you

        Rob Verhoeffundefined Offline
        Rob Verhoeffundefined Offline
        Rob Verhoeff
        Alpha tester
        wrote on last edited by Rob Verhoeff
        #8

        @Calibos reboot your phone or tablet and try again?

        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
        iOS on iPhone 13 (mounted on Quadlock)
        Apple CarPlay in VW T-Roc (wired)
        Routelab on MacBook Air & iMac (Ventura & Monterey)

        Calibosundefined 1 Reply Last reply
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        • Rob Verhoeffundefined Rob Verhoeff

          @Calibos reboot your phone or tablet and try again?

          Calibosundefined Offline
          Calibosundefined Offline
          Calibos
          wrote on last edited by
          #9

          @Rob-Verhoeff
          I have already rebooted the tablet.
          we would say that the application no longer sees my cards

          Rob Verhoeffundefined 1 Reply Last reply
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          • Calibosundefined Calibos

            @Rob-Verhoeff
            I have already rebooted the tablet.
            we would say that the application no longer sees my cards

            Rob Verhoeffundefined Offline
            Rob Verhoeffundefined Offline
            Rob Verhoeff
            Alpha tester
            wrote on last edited by
            #10

            @Calibos Same as in this topic?

            Try to initiate a route that is stored in the tablet's internal memory rather than on the memory card. If that works, you'll know what the issue is.

            BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
            iOS on iPhone 13 (mounted on Quadlock)
            Apple CarPlay in VW T-Roc (wired)
            Routelab on MacBook Air & iMac (Ventura & Monterey)

            Calibosundefined 1 Reply Last reply
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            • Rob Verhoeffundefined Rob Verhoeff

              @Calibos Same as in this topic?

              Try to initiate a route that is stored in the tablet's internal memory rather than on the memory card. If that works, you'll know what the issue is.

              Calibosundefined Offline
              Calibosundefined Offline
              Calibos
              wrote on last edited by
              #11

              @Rob-Verhoeff
              I'll try

              Is there a way to see the maps present on the SD card?

              Rob Verhoeffundefined 1 Reply Last reply
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              • Calibosundefined Calibos

                @Rob-Verhoeff
                I'll try

                Is there a way to see the maps present on the SD card?

                Rob Verhoeffundefined Offline
                Rob Verhoeffundefined Offline
                Rob Verhoeff
                Alpha tester
                wrote on last edited by
                #12

                @Calibos I've no idea, don't have SD-storage on an iPhone...

                BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                iOS on iPhone 13 (mounted on Quadlock)
                Apple CarPlay in VW T-Roc (wired)
                Routelab on MacBook Air & iMac (Ventura & Monterey)

                Calibosundefined 2 Replies Last reply
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                • Rob Verhoeffundefined Rob Verhoeff

                  @Calibos I've no idea, don't have SD-storage on an iPhone...

                  Calibosundefined Offline
                  Calibosundefined Offline
                  Calibos
                  wrote on last edited by
                  #13

                  @Rob-Verhoeff
                  I'm re-downloading the map of the region and I'll try it later

                  Con Hennekensundefined 1 Reply Last reply
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                  • Rob Verhoeffundefined Rob Verhoeff

                    @Calibos I've no idea, don't have SD-storage on an iPhone...

                    Calibosundefined Offline
                    Calibosundefined Offline
                    Calibos
                    wrote on last edited by
                    #14

                    @Rob-Verhoeff

                    it works again after re-downloading the map of this region. It's good but it's worrying if an update loses the links to the downloaded maps!

                    Calibosundefined 1 Reply Last reply
                    1
                    • Calibosundefined Calibos

                      @Rob-Verhoeff

                      it works again after re-downloading the map of this region. It's good but it's worrying if an update loses the links to the downloaded maps!

                      Calibosundefined Offline
                      Calibosundefined Offline
                      Calibos
                      wrote on last edited by
                      #15

                      @Calibos
                      @developer

                      It would be necessary to be able to view the list of maps accessible offline. or like the background certain software a different color for the region available offline.
                      And above all understand why these cards lost their links with the application following the update

                      1 Reply Last reply
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                      • paul69undefined Offline
                        paul69undefined Offline
                        paul69
                        wrote on last edited by
                        #16

                        hi @Calibos

                        i had a very similar issue, after downloading the latest map update.

                        for example, i select a favourite to navigate to, and a pop up reads this cannot be calculated or similar words.

                        i only ever use offline mode when navigating, but after the update it would not calculate any route.
                        the only way to rectify the problem was to delete the maps then download again, I then rebooted the app and all worked perfectly.

                        hopefully this will help others in the future.

                        to achieve, we must first attempt ✌️
                        K1600 GTL
                        Oukitel RT3
                        iPhone 13 Pro, carpuride 702b

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                        • Calibosundefined Calibos

                          @Rob-Verhoeff
                          I'm re-downloading the map of the region and I'll try it later

                          Con Hennekensundefined Offline
                          Con Hennekensundefined Offline
                          Con Hennekens
                          Alpha tester
                          wrote on last edited by Con Hennekens
                          #17

                          @Calibos, What I THINK is happening is that you updated the app to a version that is no longer compatible with the offline maps you had for the previous version. I think you need to update the maps before you do anything else.

                          There have been added some features to the app that depend on newer maps. Also the current SDK has been upgraded multiple times since summer, and often a map update is obligated after that.

                          @Corjan-Meijerink, do you agree with this? If so it could be very helpful to do a map-check after an app-update. At the moment you only see map updates if you actively look for it in the menu. Therefore it can happen to run behind with the map version.

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                          • RetiredWingManundefined Online
                            RetiredWingManundefined Online
                            RetiredWingMan
                            Valued contributor
                            wrote on last edited by
                            #18

                            I agree, it appears that recent updates require updated maps.

                            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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                            • Calibosundefined Offline
                              Calibosundefined Offline
                              Calibos
                              wrote on last edited by
                              #19

                              Ok updating the map fixed the problem. Only if I hadn't checked in the evening before leaving, I simply wouldn't have been able to sail with mra this weekend.
                              If in fact the version of the application requires a reloading of the maps then there should be an alert message when launching the app about the need to update the maps.

                              Another point as I asked a little above would be to have a way to view the cards present in offline mode on the device because here it is impossible to know if my cards still used in the fall were lost or present on my tablet.

                              Con Hennekensundefined 1 Reply Last reply
                              0
                              • Calibosundefined Calibos

                                Ok updating the map fixed the problem. Only if I hadn't checked in the evening before leaving, I simply wouldn't have been able to sail with mra this weekend.
                                If in fact the version of the application requires a reloading of the maps then there should be an alert message when launching the app about the need to update the maps.

                                Another point as I asked a little above would be to have a way to view the cards present in offline mode on the device because here it is impossible to know if my cards still used in the fall were lost or present on my tablet.

                                Con Hennekensundefined Offline
                                Con Hennekensundefined Offline
                                Con Hennekens
                                Alpha tester
                                wrote on last edited by
                                #20

                                @Calibos said in Offline mode no longer works:

                                Another point as I asked a little above would be to have a way to view the cards present in offline mode on the device

                                Maps you downloaded are marked with a check-mark.
                                Or do I misunderstand what you mean?

                                I am just an enthusiastic MRA user, and hope you will be one too!

                                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                Calibosundefined 1 Reply Last reply
                                0
                                • Con Hennekensundefined Con Hennekens

                                  @Calibos said in Offline mode no longer works:

                                  Another point as I asked a little above would be to have a way to view the cards present in offline mode on the device

                                  Maps you downloaded are marked with a check-mark.
                                  Or do I misunderstand what you mean?

                                  Calibosundefined Offline
                                  Calibosundefined Offline
                                  Calibos
                                  wrote on last edited by
                                  #21

                                  @Con-Hennekens
                                  Indeed, the check mark represents downloaded maps or maps updated with the latest version. in my example, I no longer saw checkmarks on my cards and yet they were there.

                                  To make mra work again I downloaded only France and when I returned from my trip I updated all of Europe to download... and since then I have all the maps of Europe up to date except France , Italy and the United Kingdom!!! I don't know why this situation.
                                  My route cannot be calculated offline again.
                                  It's just an unbearable situation. Looks like the Europe update deleted my previously downloaded map of France and now it is no longer seen by the system.
                                  This map update is depressing!

                                  This application is great but there are still some things that really don't work well when using it. I had deliberately not updated my maps so as not to be confronted with the problem but without updating the maps the app no ​​longer works.

                                  GT JWRundefined Con Hennekensundefined 2 Replies Last reply
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                                  • Calibosundefined Calibos

                                    @Con-Hennekens
                                    Indeed, the check mark represents downloaded maps or maps updated with the latest version. in my example, I no longer saw checkmarks on my cards and yet they were there.

                                    To make mra work again I downloaded only France and when I returned from my trip I updated all of Europe to download... and since then I have all the maps of Europe up to date except France , Italy and the United Kingdom!!! I don't know why this situation.
                                    My route cannot be calculated offline again.
                                    It's just an unbearable situation. Looks like the Europe update deleted my previously downloaded map of France and now it is no longer seen by the system.
                                    This map update is depressing!

                                    This application is great but there are still some things that really don't work well when using it. I had deliberately not updated my maps so as not to be confronted with the problem but without updating the maps the app no ​​longer works.

                                    GT JWRundefined Offline
                                    GT JWRundefined Offline
                                    GT JWR
                                    Valued contributor
                                    wrote on last edited by GT JWR
                                    #22

                                    @Calibos in the earlier versions of the app, each up date meant the only way I could use the app was to completely uninstall the app (testFlight as well), reboot the phone (iPhone), reinstall app, and download maps.

                                    thankfully, it seems that bug/issue has been long resolved.

                                    However, because of that, immediatley after an update, I automatically default to updating maps and I've not had the routing issues you are experiencing.

                                    **ironically, actually updating maps as we speak.

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                                    0
                                    • Calibosundefined Calibos

                                      @Con-Hennekens
                                      Indeed, the check mark represents downloaded maps or maps updated with the latest version. in my example, I no longer saw checkmarks on my cards and yet they were there.

                                      To make mra work again I downloaded only France and when I returned from my trip I updated all of Europe to download... and since then I have all the maps of Europe up to date except France , Italy and the United Kingdom!!! I don't know why this situation.
                                      My route cannot be calculated offline again.
                                      It's just an unbearable situation. Looks like the Europe update deleted my previously downloaded map of France and now it is no longer seen by the system.
                                      This map update is depressing!

                                      This application is great but there are still some things that really don't work well when using it. I had deliberately not updated my maps so as not to be confronted with the problem but without updating the maps the app no ​​longer works.

                                      Con Hennekensundefined Offline
                                      Con Hennekensundefined Offline
                                      Con Hennekens
                                      Alpha tester
                                      wrote on last edited by
                                      #23

                                      @Calibos, that is indeed a strange thing. You are right, there is definitely some improvements to make concerning the offline maps. Did you by any change download new maps, while there were updates on previously downloaded maps? This is what I am guessing: By doing the above the system parameter that determines the map-version gets updated while not all previously downloaded maps actually have that version. This way it probably still can happen to have older maps not compatible with the current SDK without any warning about a version conflict.

                                      For the time being, I think it is wise to redownload existing maps while installing new maps. This to make sure all your maps are equal in version AND compatible with the current SDK. When going for a longer trip, it might be wise to disable auto app updates, to prevent installing a new SDK version while you do not have the offline maps for it.

                                      I am just an enthusiastic MRA user, and hope you will be one too!

                                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                      1 Reply Last reply
                                      0
                                      • Corjan Meijerinkundefined Offline
                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerink
                                        Developer
                                        wrote on last edited by
                                        #24

                                        Not entirely sure what happened with offline maps over the past updates.

                                        I haven't updated any offline maps on my personal phone since a few months ago and not experiencing any issues. Offline maps should not be affected by an app (or SDK) update at all unless a mistake was made somewhere 😉

                                        Seems like something went wrong internally with regards to the memory as suddenly other regions appear as downloaded again.

                                        Unfortunately at those moments a reinstall might be the best solution. If the offline maps itself would be corrected, the "offline maps" page would indicate this with a way to resolve the issue.

                                        Calibosundefined 2 Replies Last reply
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                                        • Corjan Meijerinkundefined Corjan Meijerink

                                          Not entirely sure what happened with offline maps over the past updates.

                                          I haven't updated any offline maps on my personal phone since a few months ago and not experiencing any issues. Offline maps should not be affected by an app (or SDK) update at all unless a mistake was made somewhere 😉

                                          Seems like something went wrong internally with regards to the memory as suddenly other regions appear as downloaded again.

                                          Unfortunately at those moments a reinstall might be the best solution. If the offline maps itself would be corrected, the "offline maps" page would indicate this with a way to resolve the issue.

                                          Calibosundefined Offline
                                          Calibosundefined Offline
                                          Calibos
                                          wrote on last edited by
                                          #25

                                          @Corjan-Meijerink
                                          For my part, everything worked perfectly until the app was updated. It was after this update that I was no longer able to calculate a route offline. Something I have done 100 times this autumn.

                                          This is the third time that I have downloaded the Europe map and it is the same problem each time. I am missing France and the United Kingdom and the download is blocked here.

                                          What is the name of the directory where the maps are located on my SD card? I'm going to try to delete the cards and re-download completely... it's frustrating how this works

                                          Lynchy67undefined Con Hennekensundefined 2 Replies Last reply
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