MRA Community Forum

    • Login
    • Search
    • Categories
    • Awards
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Support

    4.0.4 Not working for me

    [App] Problems, Bugs and other Issues
    5
    8
    371
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Tom Cat
      Tom Cat last edited by

      I just decided to head out and do some testing of the newly released 4.0.4 app for Android and I cannot load any routes. I completely deleted the app and reinstalled it and still nothing. I cannot even download maps. When I go to the Offline maps section it states "Could not fetch latest map update information. Something went wrong."

      I am using a Pixel 7 with the latest software updates except the September standard security update.

      Any suggestions?

      Screenshot_20.png

      Nichlas Hagström Rob Verhoeff 2 Replies Last reply Reply Quote 0
      • Nichlas Hagström
        Nichlas Hagström @Tom Cat last edited by

        @Tom-Cat I have the same problem I can't even start navigation on my phone

        Nick Carthew 1 Reply Last reply Reply Quote 0
        • Rob Verhoeff
          Rob Verhoeff @Tom Cat last edited by

          @Tom-Cat Did you give the app permission to share your location? For Android, it seems to be a bit more complicated than for iOS.

          BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
          iOS on iPhone 13 (mounted on Quadlock)
          Apple CarPlay in VW T-Roc (wired)
          Routelab on MacBook Air & iMac (Ventura & Monterey)

          Tom Cat 2 Replies Last reply Reply Quote 0
          • Nick Carthew
            Nick Carthew RouteXperts Instructor @Nichlas Hagström last edited by

            @Nichlas-Hagström said in 4.0.4 Not working for me:

            @Tom-Cat I have the same problem I can't even start navigation on my phone

            @Nichlas-Hagström are you trying to use the old app?

            IMG_2549.png

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            Tom Cat 1 Reply Last reply Reply Quote 0
            • Tom Cat
              Tom Cat @Nick Carthew last edited by

              @Nick-Carthew said in 4.0.4 Not working for me:

              @Nichlas-Hagström said in 4.0.4 Not working for me:

              @Tom-Cat I have the same problem I can't even start navigation on my phone

              @Nichlas-Hagström are you trying to use the old app?

              IMG_2549.png

              Definitely using the new app. It worked until I updated to 4.0.4.

              1 Reply Last reply Reply Quote 0
              • Tom Cat
                Tom Cat @Rob Verhoeff last edited by

                @Rob-Verhoeff said in 4.0.4 Not working for me:

                @Tom-Cat Did you give the app permission to share your location? For Android, it seems to be a bit more complicated than for iOS.

                Damn, that was it. I gave it permission when it asked upon install and reinstall but when I went into the Location Setting in Android OS had "Allow all the time" (already selected) and an Allow location in background option, so I selected that also and now it seems to work.

                For others; go into Android Setting > Location> MyRoute-app > make sure your location permission has "Allow all the time" and "Allow in background" if you have that option. After selecting allow in background that option went away for me after a reboot, weird.

                Thanks!

                1 Reply Last reply Reply Quote 1
                • Tom Cat
                  Tom Cat @Rob Verhoeff last edited by

                  @Rob-Verhoeff said in 4.0.4 Not working for me:

                  @Tom-Cat Did you give the app permission to share your location? For Android, it seems to be a bit more complicated than for iOS.

                  I spoke too soon. It looks like that wasn't the cause because I am still getting the same error message. If I reboot my phone it seems to fix the issue but after a while it comes back. I'm wondering if there is a memory leak issue or something. I can't seem to nail this down.

                  1 Reply Last reply Reply Quote 0
                  • richtea999
                    richtea999 last edited by richtea999

                    @Tom-Cat Memory leak problems can be excluded (temporarily, obviously) by killing the app completely, i.e. get the list of running apps with a press of the system Overview/Recents button and swipe MRA away to actively kill it. That guarantees a clean start for the app next time. Just minimising/maximising the app won't clear the app's temporary data.

                    Rebooting does the same, but for all apps - it just takes a lot longer.

                    Another way I've seen the same 'Something went wrong' message is by trying to start navigating the route too quickly - before the app/comms is ready.

                    That doesn't seem to be the problem you're seeing, but just in case - give the app a chance to initialise itself straight after you've opened a route, i.e. let the background screen contents settle. It can be 5-10 seconds in poor reception I've noticed, but on a re-try it usually recovers and starts navigating.

                    1 Reply Last reply Reply Quote 1
                    • Referenced by  Tom Cat Tom Cat 
                    • 1 / 1
                    • First post
                      Last post
                    ACTIVE USERS
                    POPULAR TOPICS
                    • Android Auto gebruikers

                    • Geen geluid

                    • Distance along a route.

                    MY GROUPS