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"White screen"

Scheduled Pinned Locked Moved [App-Beta] Problems, Bugs and other Issues
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  • Òscar
    Òscar
    Òscar
    wrote on last edited by Òscar
    #1

    If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

    It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

    Creator and administrator of the largest MRA groups.

    • https://t.me/MRa_by_b0hd1
    • https://www.myrouteapp.com/group/messages/7007
    • YouTube: @demco17
    • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
    Con Hennekens bluetuz 2 Replies Last reply
    1
    • RwinRT
      RwinRT
      RwinRT
      wrote on last edited by
      #2

      Same experience here, already opened a support ticket for it.

      1 Reply Last reply
      0
      • Rob Verhoeff
        Rob Verhoeff
        Rob Verhoeff
        Alpha tester
        wrote on last edited by Corjan Meijerink
        #3

        This usecase is under investigation. You probably don't have a crashlog but can make one yourself. Longpress on the version number in the app and send it to the support along with a step by step explanation of your findings.

        🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
        📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
        🚙 Apple CarPlay in VW T-Roc
        💻 Routelab on MacBook Air & iMac (Golden Gate & Ventura)

        1 Reply Last reply
        0
        • Òscar Òscar

          If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

          It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

          Con Hennekens
          Con Hennekens
          Con Hennekens
          Alpha tester
          wrote on last edited by
          #4

          @b0hd1 said in "White screen":

          If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

          It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

          I assume you meant "GSM signal loss".
          Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

          I am just an enthusiastic MRA user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Check out RideSleepRepeat.eu, a biker community for sharing stays across Europe

          Rob Verhoeff 1 Reply Last reply
          -1
          • Con Hennekens Con Hennekens

            @b0hd1 said in "White screen":

            If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

            It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

            I assume you meant "GSM signal loss".
            Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

            Rob Verhoeff
            Rob Verhoeff
            Rob Verhoeff
            Alpha tester
            wrote on last edited by
            #5

            @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

            🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
            📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
            🚙 Apple CarPlay in VW T-Roc
            💻 Routelab on MacBook Air & iMac (Golden Gate & Ventura)

            Òscar 1 Reply Last reply
            0
            • Rob Verhoeff Rob Verhoeff

              @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

              Òscar
              Òscar
              Òscar
              wrote on last edited by
              #6

              @Rob-Verhoeff Android.

              Creator and administrator of the largest MRA groups.

              • https://t.me/MRa_by_b0hd1
              • https://www.myrouteapp.com/group/messages/7007
              • YouTube: @demco17
              • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
              1 Reply Last reply
              0
              • Òscar Òscar

                If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

                It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

                bluetuz
                bluetuz
                bluetuz
                wrote on last edited by
                #7

                @b0hd1 Same issue. Android too

                1 Reply Last reply
                0
                • Dave J 0
                  Dave J 0
                  Dave J 0
                  Valued contributor
                  wrote on last edited by Dave J 0
                  #8

                  @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                  Kind Regards. Help where I can.
                  Ducati Multistrada V4 Rally
                  iPhone 18 Pro
                  CHIGEE AIO-6 LTE
                  Google Pixel 6 Pro - mounted on SP Connect Plus
                  Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                  Òscar 1 Reply Last reply
                  1
                  • Dave J 0 Dave J 0

                    @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                    Òscar
                    Òscar
                    Òscar
                    wrote on last edited by Òscar
                    #9

                    @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                    https://youtu.be/ysgdEztY_vE?feature=shared

                    Creator and administrator of the largest MRA groups.

                    • https://t.me/MRa_by_b0hd1
                    • https://www.myrouteapp.com/group/messages/7007
                    • YouTube: @demco17
                    • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
                    Corjan Meijerink 1 Reply Last reply
                    0
                    • Òscar Òscar

                      @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                      https://youtu.be/ysgdEztY_vE?feature=shared

                      Corjan Meijerink
                      Corjan Meijerink
                      Corjan Meijerink
                      Developer
                      wrote on last edited by
                      #10

                      @b0hd1 Thanks for sharing!

                      Marinus van Deudekom 1 Reply Last reply
                      1
                      • Corjan Meijerink Corjan Meijerink

                        @b0hd1 Thanks for sharing!

                        Marinus van Deudekom
                        Marinus van Deudekom
                        Marinus van Deudekom
                        RouteXpert
                        wrote on last edited by
                        #11

                        @Corjan-Meijerink i’ve sent You a crashlog yesterday. A white screen after app crash due to an overheated Android phone. It wouldn’t start again.

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT sold
                        Samsung S24FE mounted on a Quadlock and using Android Auto in my car

                        1 Reply Last reply
                        0

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