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  4. Offline Maps won't update - 3.2.13 - 167

Offline Maps won't update - 3.2.13 - 167

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • richtea999undefined Offline
    richtea999undefined Offline
    richtea999
    Valued contributor
    wrote on last edited by
    #1

    Offline maps won't update.

    Previous steps/usage:
    I was playing with settings and seeing how Offline maps worked, in particular:
    Navigation settings -> Offline navigation

    I flipped it on, then went to update maps and I get a message saying offline nav needs to be disabled to download maps.

    So I tapped 'Go online', then I get the offline maps update screen, which fails on tapping 'Download update' saying 'Something went wrong':

    Screenshot_2023-05-04-10-13-03-09_246e9b1fecab93db9692b019fd6b6299.jpg

    I already have offline maps downloaded, from around 2 weeks ago.
    Force quitting the app didn't help.
    A phone power reset didn't help.

    v3.2.13 - 167
    One Plus Nord running Android 12

    tonySundefined 1 Reply Last reply
    0
    • Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      Developer
      wrote on last edited by
      #2

      @richtea-0 I'll send you a personal message.
      After reading that, I'd recommend reinstalling the app 🙂

      1 Reply Last reply
      0
      • richtea999undefined richtea999

        Offline maps won't update.

        Previous steps/usage:
        I was playing with settings and seeing how Offline maps worked, in particular:
        Navigation settings -> Offline navigation

        I flipped it on, then went to update maps and I get a message saying offline nav needs to be disabled to download maps.

        So I tapped 'Go online', then I get the offline maps update screen, which fails on tapping 'Download update' saying 'Something went wrong':

        Screenshot_2023-05-04-10-13-03-09_246e9b1fecab93db9692b019fd6b6299.jpg

        I already have offline maps downloaded, from around 2 weeks ago.
        Force quitting the app didn't help.
        A phone power reset didn't help.

        v3.2.13 - 167
        One Plus Nord running Android 12

        tonySundefined Offline
        tonySundefined Offline
        tonyS
        wrote on last edited by tonyS
        #3

        @richtea-0 I've been having the issue, I've reinstalled the app a number of times but no luck. I've also sent a log file to Corjan.

        Lives in the UK
        Samsung Galaxy A33 5G
        Samsung Galaxy Tab A8
        Aoocci C3
        Garmin Zumo XT

        1 Reply Last reply
        0
        • richtea999undefined Offline
          richtea999undefined Offline
          richtea999
          Valued contributor
          wrote on last edited by
          #4

          Clearing the app data fixed it. Thanks Corjan.

          For a proper retest, I will wait for the next map update, and retry since the error was about the update, rather than just offline maps in general.

          Dikke Wimundefined 1 Reply Last reply
          0
          • richtea999undefined richtea999

            Clearing the app data fixed it. Thanks Corjan.

            For a proper retest, I will wait for the next map update, and retry since the error was about the update, rather than just offline maps in general.

            Dikke Wimundefined Offline
            Dikke Wimundefined Offline
            Dikke Wim
            Valued contributor
            wrote on last edited by
            #5

            @richtea-0 When trying to update my offline maps, nothing happens. Not even after a long time.! !IMG_6711.jpeg

            BMW R1300 GS, BMW Connect Ride Next navigator; Quad Lock with Samsung Galaxy Ultra, iPad Pro (iPadOS 18.0 bèta version) MacBook Pro (MacOS Sequoia 15.2 bèta version), iMac (MacOS Monterey 12.7.6)

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