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Bought 3 year subscription but cannot use the app?

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  • Bert 1nundefined Offline
    Bert 1nundefined Offline
    Bert 1n
    wrote on last edited by Bert 1n
    #1

    I bought it and I can use it on my desktop in the browser.
    But when I open the App on my phone I ge the message Trial expired.
    I mailde to info but no response so far.
    Quite disappointing if you decide to support the people.

    Hans van de Ven MR.MRAundefined 1 Reply Last reply
    0
    • Bert 1nundefined Bert 1n

      I bought it and I can use it on my desktop in the browser.
      But when I open the App on my phone I ge the message Trial expired.
      I mailde to info but no response so far.
      Quite disappointing if you decide to support the people.

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #2

      @Bert-1n
      Create a ticket via support on the website

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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      • Bert 1nundefined Offline
        Bert 1nundefined Offline
        Bert 1n
        wrote on last edited by
        #3

        @Matt-Flaming I tried this

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        • Jack van Tilburgundefined Offline
          Jack van Tilburgundefined Offline
          Jack van Tilburg
          wrote on last edited by
          #4

          Do you try to open the MyRoute Planner App or the MyRoute Navigation app?

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          • Bert 1nundefined Offline
            Bert 1nundefined Offline
            Bert 1n
            wrote on last edited by
            #5

            navigation app

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