Garmin Drive App on iOS crashes on opening (New update from yesterday)

[Albert van den Elsen]

Same problem.
I downloaded the latest Garmin Drive version 4.15.02 on my iPhone 12.
I have the latest IOS version installed.
So far so good. Everytime I open Garmin Drive everything go's well.
But.......
When I try to export a Route from MRA Planner (iPhone) to Garmin Drive the app (Garmin Drive) complete crashes and loses connection with m Garmin Zumo XT.
I don't know what causes this problem. It might be the MRA export is doing it or its Garmin Drive itself of the combination with IOS 14.5.1.

[Reinhard-32]

@Albert-van-den-Elsen The problem is the Garmin drive app. The app was updated to 4.15.02 4 days ago.

[Catalina]

Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

[Steve Lynch]

It is definitely a Garmin issue not iOS.
I have an older iPad that I use when I go on Tour.
I never allow anything to automatically update on this device, including iOS.

I have just installed iOS 14.15.1 on this older iPAD.
The Garmin Drive App on this is Version 4.13.32

I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

[Jimmy Dorough]

@Catalina I’ll have to try again after work. I deleted Drive, reinstalled it, but was unable to pair it this time. Could be yet another issue with Drive.

[Steve Lynch]

@Jimmy-Dorough

For me when I reinstall Garmin Drive it creates a second instance of the Device in the Bluetooth settings.
For me I have to “forget” both then it will pair again.

[Steve Lynch]

@Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

Hi Catalina,

I tried it earlier using the Beta GPX Export and the the Garmin Drive App immediately crashed.
It continues to crash their after.

Was the change applied only for when using the connector?
I’m on an iPad Pro.

Steve.

[Jimmy Dorough]

@Steve-Lynch same. Isn't that. Will troubleshoot later.

[Catalina]

@Steve-Lynch Hi Steve,

I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

[Albert van den Elsen]

@Catalina
Hi Catalina,
I don't think MRA Connector is the issue.
That works perfect for me.

But the problem is on my iPhone with MRA planner and the export to Garmin Drive.
Same result from my site. Garmin Drive Immideately crashed.
But I figured out Garmin Drive is the big issue.
I made an export from Garmin Explorer to Garmin Drive with the same result.
In this case MRA was not involved.

[Steve Lynch]

@Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

@Steve-Lynch Hi Steve,

I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

I previously tried the MRA GPX 1.1 Track/POI that crashed the Garmin Drive App.
I also also exported a GPX File from my Ordnance Survey Account that crashed the Drive app too.
Both of these were before your change though.
I will try them both again tomorrow..

[Catalina]

Hi @Albert-van-den-Elsen and @Steve-Lynch,

I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

[Reinhard-32]

@Catalina
In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

[Hans van de Ven MR.MRA]

@Steve-Lynch

Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

[Steve Lynch]

@Hans-van-de-Ven-MRA-Master

Thanks for the update Hans.
And to all those who tested as well.

[Steve Lynch]

Just had a software update on the Garmin XT.
Not sure if its relevant to this issue but will re-install the Drive App on my iPad Pro and test.

[Steve Lynch]

The update on the Zumo XT was 6.20.
Re-installed the Garmin Drive App on iPad Pro
Resynced my data to the device.
Exported a BETA GPX file
As soon as I opened the route in the Garmin Drive App it crashed and continues to crash there after.

Obviously not a relevant update to the current issue.

[Albert van den Elsen]

This post is deleted!

[Albert van den Elsen]

@Catalina
This is the respons from Garmin:
<Dutch>
Bedankt dat u contact heeft opgenomen met Garmin Support.
Helaas is dit een bekend probleem. We gaan dit oplossen met een update van de app.
Wanneer dit gebeurd weten we nog niet. Excuus voor het ongemak.

Translation.
Thanks for contacting us.
Sorry to tell but this is a known problem for us. We're gone fix this in a update.
When this is gone happen we don't know yet.
Excuses for this inconvenience.

[Jimmy Dorough]

Garmin just released an update and it appears to have fixed the problem. Fingers crossed.