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Contacto de email con MRA

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  • Peioundefined Peio

    Hola
    Soy usuario Gold desde hace al menos 3 años y recién renovada mi suscripción para un año mas... he tenido problemas con la aplicación en el pasado, he solicitado ayuda a través de tickets, pero los problemas que tengo ahora son muy frustrantes ... nada funciona correctamente y toda la información que consigo ver en la aplicación no esta ni en castellano, ni en ingles con lo que es absolutamente inútil para mi.
    Por favor puede alguien enviarme una dirección de email de atención al cliente de MRA?? Mil gracias.

    RetiredWingManundefined Offline
    RetiredWingManundefined Offline
    RetiredWingMan
    Valued contributor
    wrote on last edited by
    #2

    @Peio click on the account button top right then select your language.

    This is from the Forum:

    Screenshot_20240531-175132_Chrome.jpg

    This one is from the web site planner:

    Screenshot_20240531-175312_Chrome.jpg

    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

    Peioundefined 1 Reply Last reply
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    • RetiredWingManundefined RetiredWingMan

      @Peio click on the account button top right then select your language.

      This is from the Forum:

      Screenshot_20240531-175132_Chrome.jpg

      This one is from the web site planner:

      Screenshot_20240531-175312_Chrome.jpg

      Peioundefined Offline
      Peioundefined Offline
      Peio
      wrote on last edited by
      #3

      @RetiredWingMan. Dear Sir, Thankyou for your attempt, my lenguage is already in spanish ... It doesnt work properlly ...
      I am still interested in contact with Client atention, if somebody can help me with an email direcction ... thanks in advance

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      • Peioundefined Peio

        Hola
        Soy usuario Gold desde hace al menos 3 años y recién renovada mi suscripción para un año mas... he tenido problemas con la aplicación en el pasado, he solicitado ayuda a través de tickets, pero los problemas que tengo ahora son muy frustrantes ... nada funciona correctamente y toda la información que consigo ver en la aplicación no esta ni en castellano, ni en ingles con lo que es absolutamente inútil para mi.
        Por favor puede alguien enviarme una dirección de email de atención al cliente de MRA?? Mil gracias.

        Rob Verhoeffundefined Online
        Rob Verhoeffundefined Online
        Rob Verhoeff
        Alpha tester
        wrote on last edited by
        #4

        @Peio The ticket you fill out will probably end up in the same mailbox. I just want to let you know that the team is currently enjoying a well-deserved vacation. This might mean it will take a bit longer for you to get a response. It's only a small team, not a company with an extensive customer service department!

        BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
        iOS on iPhone 13 (mounted on Quadlock)
        Apple CarPlay in VW T-Roc (wired)
        Routelab on MacBook Air & iMac (Sequoia & Monterey)

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        • Peioundefined Offline
          Peioundefined Offline
          Peio
          wrote on last edited by
          #5

          Thankyou for your answer Rob.
          I dont get to write a ticket, all that I get is to reach to pictures from screen that hasnt any link to a ticket.

          Con Hennekensundefined 1 Reply Last reply
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          • Peioundefined Peio

            Thankyou for your answer Rob.
            I dont get to write a ticket, all that I get is to reach to pictures from screen that hasnt any link to a ticket.

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #6

            @Peio, Is your problem with the language in the App on your phone or on the website on a computer? On the page https://www.myrouteapp.com/support you should be able to create a new ticket by clicking on that link.

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            Peioundefined 1 Reply Last reply
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            • Con Hennekensundefined Con Hennekens

              @Peio, Is your problem with the language in the App on your phone or on the website on a computer? On the page https://www.myrouteapp.com/support you should be able to create a new ticket by clicking on that link.

              Peioundefined Offline
              Peioundefined Offline
              Peio
              wrote on last edited by
              #7

              @Con-Hennekens Dear Con. I am agre with you I should be abble ... but I am not.
              The problem is with a computer.
              thank you

              Con Hennekensundefined 1 Reply Last reply
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              • Peioundefined Peio

                @Con-Hennekens Dear Con. I am agre with you I should be abble ... but I am not.
                The problem is with a computer.
                thank you

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #8

                @Peio, You will need to be a bit more elaborate. Does creating a ticket lead to an error? Maybe screenshot that and paste it here? Also a screenshot what goes wrong with the languages could be very handy. I cannot imagine what the problem you are trying to describe exactly looks like.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                • Peioundefined Offline
                  Peioundefined Offline
                  Peio
                  wrote on last edited by
                  #9

                  Dear Con, thank you for your interest.
                  Really, I am not interested in continue using MRA.
                  I used ticket service in the past, I know how to used this service, and it solved some doubts for me in the past, but actually it doesn’t work, neither there is any system to contact with attention service and it talks very bad about the enterprise. It is a very big disappointment.
                  The only thing about I am interested is in contact with client attention to explain all the points about I have detected bad function. I don’t like to explain all these bad function in this forum.
                  If somebody could give this email address to contact with enterprise in a short period of time it could be great, if not, I will forget with this issue and won’t spend more time on it. 🙂

                  Con Hennekensundefined 1 Reply Last reply
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                  • Lluis Arasanzundefined Offline
                    Lluis Arasanzundefined Offline
                    Lluis Arasanz
                    wrote on last edited by
                    #10

                    @Peio

                    Que problemas tienes con la App o la Web?
                    Estoy en un grupo español que tienen como nexo común el uso de MyRouteApp y Next.
                    Quizás, y solo quizas, podemos ayudarte con los errores. Evidentemente no se cuales son los problemas, ya que no los indicas.

                    He probado de escribirte por privado, pero no me deja.

                    Me escribes y me cuentas?

                    Saludos!

                    Lluis Arasanz
                    F750GS

                    1 Reply Last reply
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                    • Peioundefined Peio

                      Dear Con, thank you for your interest.
                      Really, I am not interested in continue using MRA.
                      I used ticket service in the past, I know how to used this service, and it solved some doubts for me in the past, but actually it doesn’t work, neither there is any system to contact with attention service and it talks very bad about the enterprise. It is a very big disappointment.
                      The only thing about I am interested is in contact with client attention to explain all the points about I have detected bad function. I don’t like to explain all these bad function in this forum.
                      If somebody could give this email address to contact with enterprise in a short period of time it could be great, if not, I will forget with this issue and won’t spend more time on it. 🙂

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote on last edited by
                      #11

                      @Peio, Devs are reading along in this forum. And other people would also be interested in possible problems and suggestions for improvement. Besides that, many people here are willing to try and help you out with problems you have. Given the fact that so many people use MRA to full satisfaction, have you considered that your problems might just be your misunderstanding of the app? If you are only out to blame MRA for your disappointment, it might just not be worth the effort since it seems you already made up your mind, so...

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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