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  4. Screen Freeze Issue on Android this morning

Screen Freeze Issue on Android this morning

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Steve Lynchundefined Steve Lynch

    @Corjan-Meijerink

    Today I had an issue on Android where the Screen froze.
    The app was unresponsive but as you can see from the Speedo I was still driving.
    Was able to switch to the MRA Navigation to get me home as this was a new route I was trying out.
    I could not see any way to report the issue with a crash log as the app was completely unresponsive.
    I was able to open the built in Android screen recorder to record the issue however.
    The Video runs at 6Xspeed.

    Link to private video below.
    https://youtu.be/KFbJ1qyBBqg

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #2

    @Steve-Lynch Thanks for sharing! Any chance that you had a loss of internet connection?

    Steve Lynchundefined 1 Reply Last reply
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    • Corjan Meijerinkundefined Corjan Meijerink

      @Steve-Lynch Thanks for sharing! Any chance that you had a loss of internet connection?

      Steve Lynchundefined Offline
      Steve Lynchundefined Offline
      Steve Lynch
      Valued contributor
      wrote on last edited by
      #3

      @Corjan-Meijerink
      Looking at the video their does seem to be some drop outs of the internet during the recorded section.
      I will check the route again over the weekend.

      You don’t stop riding when you get old, you get old when you stop riding.

      Corjan Meijerinkundefined 1 Reply Last reply
      0
      • Steve Lynchundefined Steve Lynch

        @Corjan-Meijerink
        Looking at the video their does seem to be some drop outs of the internet during the recorded section.
        I will check the route again over the weekend.

        Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote on last edited by
        #4

        @Steve-Lynch then I think that’s the issue. Let me know! 🙂

        Lynchy67undefined 1 Reply Last reply
        0
        • Corjan Meijerinkundefined Corjan Meijerink

          @Steve-Lynch then I think that’s the issue. Let me know! 🙂

          Lynchy67undefined Offline
          Lynchy67undefined Offline
          Lynchy67
          Valued contributor
          wrote on last edited by
          #5

          @Corjan-Meijerink

          Link to the Route.
          https://www.myrouteapp.com/en/social/route/7143333?mode=share

          This is the Route, I was only planning to go as far Waypoint 23, Hedgecourt Pond, then go back using the reversed version of this Route.

          1A0527A5-2B57-4FA4-939F-4F88FED72CA4.jpeg 71BED9DA-D3CA-4271-A475-23B1069B5BFB.jpeg

          You don’t stop riding when you get old, you get old when you stop riding.

          Corjan Meijerinkundefined 1 Reply Last reply
          0
          • Lynchy67undefined Lynchy67

            @Corjan-Meijerink

            Link to the Route.
            https://www.myrouteapp.com/en/social/route/7143333?mode=share

            This is the Route, I was only planning to go as far Waypoint 23, Hedgecourt Pond, then go back using the reversed version of this Route.

            1A0527A5-2B57-4FA4-939F-4F88FED72CA4.jpeg 71BED9DA-D3CA-4271-A475-23B1069B5BFB.jpeg

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by
            #6

            @Lynchy67 is it time to share tiger pics again? 😏

            Steve Lynchundefined 1 Reply Last reply
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            • Corjan Meijerinkundefined Corjan Meijerink

              @Lynchy67 is it time to share tiger pics again? 😏

              Steve Lynchundefined Offline
              Steve Lynchundefined Offline
              Steve Lynch
              Valued contributor
              wrote on last edited by
              #7

              @Corjan-Meijerink

              It’s always Tiger Time😇

              You don’t stop riding when you get old, you get old when you stop riding.

              Corjan Meijerinkundefined 1 Reply Last reply
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              • Steve Lynchundefined Steve Lynch

                @Corjan-Meijerink

                It’s always Tiger Time😇

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #8

                @Steve-Lynch yeah boy! 😏

                Lynchy67undefined 1 Reply Last reply
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                • Corjan Meijerinkundefined Corjan Meijerink

                  @Steve-Lynch yeah boy! 😏

                  Lynchy67undefined Offline
                  Lynchy67undefined Offline
                  Lynchy67
                  Valued contributor
                  wrote on last edited by
                  #9

                  @Corjan-Meijerink

                  I reran the route we discussed earlier this week, this morning, making sure that I was not in Offline mode.
                  No freezes and very few areas with minimal Internet drop outs.
                  No freezes at all!

                  One thing I did notice however.
                  I have a Favourite called “Home”.
                  Using the search I typed “Home” and when I clicked to run it it crashed the app?
                  It was easily re-creatable.
                  I will upload this to a private YT Video in the morning as I am having a few beers this evening.

                  You don’t stop riding when you get old, you get old when you stop riding.

                  Corjan Meijerinkundefined 1 Reply Last reply
                  0
                  • Lynchy67undefined Lynchy67

                    @Corjan-Meijerink

                    I reran the route we discussed earlier this week, this morning, making sure that I was not in Offline mode.
                    No freezes and very few areas with minimal Internet drop outs.
                    No freezes at all!

                    One thing I did notice however.
                    I have a Favourite called “Home”.
                    Using the search I typed “Home” and when I clicked to run it it crashed the app?
                    It was easily re-creatable.
                    I will upload this to a private YT Video in the morning as I am having a few beers this evening.

                    Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    Developer
                    wrote on last edited by Corjan Meijerink
                    #10

                    @Lynchy67 sounds good! Enjoy your beers 🍻
                    I’d gladly join you!

                    Edit: might be related to the issue we did an emergency iOS update for - looking forward to the video

                    Lynchy67undefined 1 Reply Last reply
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                    • Corjan Meijerinkundefined Corjan Meijerink

                      @Lynchy67 sounds good! Enjoy your beers 🍻
                      I’d gladly join you!

                      Edit: might be related to the issue we did an emergency iOS update for - looking forward to the video

                      Lynchy67undefined Offline
                      Lynchy67undefined Offline
                      Lynchy67
                      Valued contributor
                      wrote on last edited by Lynchy67
                      #11

                      @Corjan-Meijerink

                      Link to Favourite Home Crash.

                      https://youtu.be/QdqG0psrnTI

                      You don’t stop riding when you get old, you get old when you stop riding.

                      Corjan Meijerinkundefined 1 Reply Last reply
                      0
                      • Lynchy67undefined Lynchy67

                        @Corjan-Meijerink

                        Link to Favourite Home Crash.

                        https://youtu.be/QdqG0psrnTI

                        Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        Developer
                        wrote on last edited by
                        #12

                        @Lynchy67 thanks!

                        Lynchy67undefined 2 Replies Last reply
                        0
                        • Corjan Meijerinkundefined Corjan Meijerink

                          @Lynchy67 thanks!

                          Lynchy67undefined Offline
                          Lynchy67undefined Offline
                          Lynchy67
                          Valued contributor
                          wrote on last edited by
                          #13

                          @Corjan-Meijerink

                          Just to add the favourites crash only if I'm in Offline mode.
                          I presume therefore this is because the Favourites generate a Track?

                          You don’t stop riding when you get old, you get old when you stop riding.

                          1 Reply Last reply
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                          • Corjan Meijerinkundefined Corjan Meijerink

                            @Lynchy67 thanks!

                            Lynchy67undefined Offline
                            Lynchy67undefined Offline
                            Lynchy67
                            Valued contributor
                            wrote on last edited by Lynchy67
                            #14

                            @Corjan-Meijerink

                            UK Post Codes also crash the App if in Offline Mode.

                            You don’t stop riding when you get old, you get old when you stop riding.

                            1 Reply Last reply
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                            • Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              Developer
                              wrote on last edited by Corjan Meijerink
                              #15

                              @Lynchy67 yes, they generate a track but no, offline mode is irrelevant there as that always requires internet (you’re not yet in the Navigation module, just in the ‘mobile’ part).

                              If you don’t have internet you should just see an error that calculation failed, a crash should not occur. Think it’s related to the iOS issue we fixed on Friday evening. Will check this Monday 🙂

                              Steve Lynchundefined 1 Reply Last reply
                              1
                              • Corjan Meijerinkundefined Corjan Meijerink

                                @Lynchy67 yes, they generate a track but no, offline mode is irrelevant there as that always requires internet (you’re not yet in the Navigation module, just in the ‘mobile’ part).

                                If you don’t have internet you should just see an error that calculation failed, a crash should not occur. Think it’s related to the iOS issue we fixed on Friday evening. Will check this Monday 🙂

                                Steve Lynchundefined Offline
                                Steve Lynchundefined Offline
                                Steve Lynch
                                Valued contributor
                                wrote on last edited by
                                #16

                                @Corjan-Meijerink
                                Ok thanks for the update.

                                You don’t stop riding when you get old, you get old when you stop riding.

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