Offline maps

[Theo Lammerts]

Trying to download maps, but then I get the following message.

[Con Hennekens]

I get this error also quite often. In the meantime I have downloaded Belgium and Luxemburg, but downloading Germany and the Netherlands seems impossible, there is just ZERO progression.

I think I had some maps downloaded prior to the update. Is it possible I need to delete those old downloads because they are not recognized, but that they are conflicting with the new downloads?

[Corjan Meijerink]

@Con-Hennekens that should not be required but we are aware the offline maps state management isn’t at the level we need it to be

[Con Hennekens]

@Corjan-Meijerink, I took the cow by the horns (reference to https://www.facebook.com/MakeThatTheCatWise/) and deleted cache and data for the app. Then I went back in and tried downloading the Dutch map. It doesn't download (keeps circling, no progression, also not after a long time). Then I took my other phone. There were already some maps downloaded prior to the update and they were shown as present. I tried downloading another map that wasn't already downloaded. It failed, as failed the download of the Dutch map after deleting it (by pressing the X). I stopped the app, cleared cache and data, and tried again. Exactly like the other phone, no downloads, no progress, keeps circling.

I suspect something to be wrong with it, since the Friday update.
One is Android 10 on a CAT S52, the other is Android 12 on a Huawei P30 Pro
Both plenty of memory left and no SD cards in play.

[MarcM]

@Con-Hennekens Same experience, deleted the app, and reinstalled the app again, problem solved

[Con Hennekens]

Huh... I am trying this download at work now, and it seems to succeed...
Is it possible there was a service interruption at the server end yesterday?

[Corjan Meijerink]

@Con-Hennekens not very likely

I actually had to update my own offline maps yesterday (NL, DE, BE, LU) and it took quite long, the lack of progress was disturbing but it completed quite well eventually

[Patrick 3a]

I had also problems with downloading some maps. But than I realized that I activated the offline-mode. When I deactivated the offline-mode, it started to download the maps

[Corjan Meijerink]

@Patrick-3a thanks for mentioning This makes me realise I might have forgotten an offline mode check there

[Con Hennekens]

@Corjan-Meijerink, I don't consider offline mode set to on relevant to being able to download maps. I think it is better to check for internet connection, en warn that any download will be queued until an internet connection is available.

[Corjan Meijerink]

@Con-Hennekens You might not consider it relevant The HERE SDK disagrees. If offline mode is enabled, you simply cannot continue / start downloading offline maps as the SDK isn't allowed to connect to internet at all.

[Con Hennekens]

@Corjan-Meijerink, Well, then I think you should email them about their "brilliant" idea...

[UltraStar]

@Corjan-Meijerink I've got to be doing something wrong (iPhone 11P, iOS 16.3.1.)
I do not get the errors any more, I did before constantly. Right now, I open Offline maps, download an update, and try to download United States. The Little download circle gets stock somewhere around 12:02 mark. I have deleted app several times, restarted several times, still the same. I have thought that the USA is too large (9GB), so I tried one state, still the same thing. I am giving up on that for now.

[Corjan Meijerink]

@UltraStar strange. Do you by any chance have offline navigation enabled? If so, that needs to be turned off (in the next update that is checked properly)

[UltraStar]

@Corjan-Meijerink I am sure I don't. I have tried that. When the offline navigation is enabled, I do not even get to the download circle; I get stock on little swirly around the x. It is really bizarre.

[UltraStar]

@Corjan-Meijerink By the way, I try to download at home using the Internet (above picture was taken on the road after few hours of downloading.) The signal and speed are very strong.