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Hi, I'm a new user

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  • john anderson 2undefined Offline
    john anderson 2undefined Offline
    john anderson 2
    wrote on last edited by
    #1

    Hi, I've just registered as a new gold user. I used a trial version in 2018 to plan a trip to Norway, and it worked very well.

    I haven't used it since but i am now planning a trip to Austria in 2021.

    I have just created a basic route, but I am now looking to fine tune it, and wanted to select some of the route options. However, I don't get any choices in the toolkit, all i see is "Routing Options : Off road". Why do I not see the options that were in the lesson 4 video?

    Thank you

    Hans van de Ven MR.MRAundefined 1 Reply Last reply
    0
    • john anderson 2undefined john anderson 2

      Hi, I've just registered as a new gold user. I used a trial version in 2018 to plan a trip to Norway, and it worked very well.

      I haven't used it since but i am now planning a trip to Austria in 2021.

      I have just created a basic route, but I am now looking to fine tune it, and wanted to select some of the route options. However, I don't get any choices in the toolkit, all i see is "Routing Options : Off road". Why do I not see the options that were in the lesson 4 video?

      Thank you

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #2

      @john-anderson-2

      Hi John, welcome.

      What map do you use?

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      john anderson 2undefined 1 Reply Last reply
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      • Paul Palsundefined Offline
        Paul Palsundefined Offline
        Paul Pals
        wrote on last edited by
        #3

        Hi John, if you are a Basic member then you have only the possibility for the Standaard OpenStreetMap and you can't juse the toolkit.

        Good journy to Austria.

        john anderson 2undefined 1 Reply Last reply
        0
        • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

          @john-anderson-2

          Hi John, welcome.

          What map do you use?

          john anderson 2undefined Offline
          john anderson 2undefined Offline
          john anderson 2
          wrote on last edited by
          #4

          @Hans-van-de-Ven-MRA-Master hi, i realised eventually that it was a map related issue and have changed to HERE, which solved the problem, thank you.

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          • Paul Palsundefined Paul Pals

            Hi John, if you are a Basic member then you have only the possibility for the Standaard OpenStreetMap and you can't juse the toolkit.

            Good journy to Austria.

            john anderson 2undefined Offline
            john anderson 2undefined Offline
            john anderson 2
            wrote on last edited by
            #5

            @Paul-Pals hi, i am a gold member but i hadn't realised about the map types, i have changed to the HERE map and that has fixed the problem, many thanks.

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