Skip to content
  • Categories
  • Recent
  • Popular
  • Support
  • MyRoute-app
Collapse
Brand Logo

MRA Community Forum

  1. Home
  2. [Beta] The MyRoute-app
  3. [Beta] Problems, Bugs and other Issues
  4. Offline mode no longer works

Offline mode no longer works

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
36 Posts 8 Posters 383 Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • Calibosundefined Calibos

    @Corjan-Meijerink
    For my part, everything worked perfectly until the app was updated. It was after this update that I was no longer able to calculate a route offline. Something I have done 100 times this autumn.

    This is the third time that I have downloaded the Europe map and it is the same problem each time. I am missing France and the United Kingdom and the download is blocked here.

    What is the name of the directory where the maps are located on my SD card? I'm going to try to delete the cards and re-download completely... it's frustrating how this works

    Lynchy67undefined Offline
    Lynchy67undefined Offline
    Lynchy67
    Valued contributor
    wrote on last edited by
    #26

    @Calibos

    A new map update is available for Android and iOS V.110

    You don’t stop riding when you get old, you get old when you stop riding.

    1 Reply Last reply
    0
    • Calibosundefined Calibos

      @Corjan-Meijerink
      For my part, everything worked perfectly until the app was updated. It was after this update that I was no longer able to calculate a route offline. Something I have done 100 times this autumn.

      This is the third time that I have downloaded the Europe map and it is the same problem each time. I am missing France and the United Kingdom and the download is blocked here.

      What is the name of the directory where the maps are located on my SD card? I'm going to try to delete the cards and re-download completely... it's frustrating how this works

      Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by Con Hennekens
      #27

      @Calibos, I suppose you are on Android right (iPhones don't support SD cards do they)? Got to your android settings - storage - apps - MyRoute-app - clear storage and clear cache. That should do it, and the app is back to initial settings.

      If you have the chance to put the maps on internal memory instead of SD card, that would be my preference. It skips potential problems with SD cards.

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      Calibosundefined 1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        @Calibos, I suppose you are on Android right (iPhones don't support SD cards do they)? Got to your android settings - storage - apps - MyRoute-app - clear storage and clear cache. That should do it, and the app is back to initial settings.

        If you have the chance to put the maps on internal memory instead of SD card, that would be my preference. It skips potential problems with SD cards.

        Calibosundefined Offline
        Calibosundefined Offline
        Calibos
        wrote on last edited by Calibos
        #28

        @Con-Hennekens

        yes I'm on android. I deleted the My route app folder on my SD card, I was able to update again to version 110 but I just noticed the same phenomenon. I put all of Europe and the download is blocked , like the other times I miss France, Italy and the United Kingdom ???? just why actually.
        My route app has decided that I will no longer sail in these three countries I think😧

        Lynchy67undefined 1 Reply Last reply
        0
        • Calibosundefined Calibos

          @Con-Hennekens

          yes I'm on android. I deleted the My route app folder on my SD card, I was able to update again to version 110 but I just noticed the same phenomenon. I put all of Europe and the download is blocked , like the other times I miss France, Italy and the United Kingdom ???? just why actually.
          My route app has decided that I will no longer sail in these three countries I think😧

          Lynchy67undefined Offline
          Lynchy67undefined Offline
          Lynchy67
          Valued contributor
          wrote on last edited by Lynchy67
          #29

          @Calibos

          You could try adding the United Kingdom in isolation.
          You probably don't want to add Guernsey and Jersey.
          Maybe the HERE map doesn't see the UK as part of Europe any more.
          Personally I was a Remainer!

          You don’t stop riding when you get old, you get old when you stop riding.

          1 Reply Last reply
          0
          • Corjan Meijerinkundefined Corjan Meijerink

            Not entirely sure what happened with offline maps over the past updates.

            I haven't updated any offline maps on my personal phone since a few months ago and not experiencing any issues. Offline maps should not be affected by an app (or SDK) update at all unless a mistake was made somewhere 😉

            Seems like something went wrong internally with regards to the memory as suddenly other regions appear as downloaded again.

            Unfortunately at those moments a reinstall might be the best solution. If the offline maps itself would be corrected, the "offline maps" page would indicate this with a way to resolve the issue.

            Calibosundefined Offline
            Calibosundefined Offline
            Calibos
            wrote on last edited by
            #30

            @Corjan-Meijerink

            For those who face the same problem, here is my solution:
            I looked on my SD card for the folder containing the map, I deleted this folder then instead of loading the update for all of Europe, I downloaded country by country and I succeeded finally to download France, Italy and United Kingdom + the most important countries for me.
            Without doing this, the map update never finished and I was always missing these three countries. I couldn't understand . I couldn't figure out why.
            Now my routes can be calculated offline as before.
            But how difficult it is to do that.
            I am attaching a copy of the card storage directory.

            map.PNG

            Con Hennekensundefined 2 Replies Last reply
            0
            • Calibosundefined Calibos

              @Corjan-Meijerink

              For those who face the same problem, here is my solution:
              I looked on my SD card for the folder containing the map, I deleted this folder then instead of loading the update for all of Europe, I downloaded country by country and I succeeded finally to download France, Italy and United Kingdom + the most important countries for me.
              Without doing this, the map update never finished and I was always missing these three countries. I couldn't understand . I couldn't figure out why.
              Now my routes can be calculated offline as before.
              But how difficult it is to do that.
              I am attaching a copy of the card storage directory.

              map.PNG

              Con Hennekensundefined Offline
              Con Hennekensundefined Offline
              Con Hennekens
              Alpha tester
              wrote on last edited by Con Hennekens
              #31

              @Calibos, Good find! The downloading of large maps is a bit finicky in the app, that is a known thing that has attention. I don't think it is a coincident that specifically these countries like France, Italy and United Kingdom are the problematic ones, because these are the three largest mapsizes in Europe. Switching networks and going into sleepmode or battery savings and things like that seem to interfere with a correct download. It is only logical that the largest maps are the first ones to be problematic. In my experience, restarting the download will pick-up the download where it left off. I am trying this for the full Europe map as we speak, to find out if anything changed in that regard lately.

              Personally I usually only download the maps of countries that I have an interest in at any specific time. Reason for this is that a mapupdate at the moment requires a renewed full map download. Any map update therefore will confront you with the same issues.

              I am just an enthusiastic MRA user, and hope you will be one too!

              Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

              Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

              1 Reply Last reply
              0
              • Calibosundefined Calibos

                @Corjan-Meijerink

                For those who face the same problem, here is my solution:
                I looked on my SD card for the folder containing the map, I deleted this folder then instead of loading the update for all of Europe, I downloaded country by country and I succeeded finally to download France, Italy and United Kingdom + the most important countries for me.
                Without doing this, the map update never finished and I was always missing these three countries. I couldn't understand . I couldn't figure out why.
                Now my routes can be calculated offline as before.
                But how difficult it is to do that.
                I am attaching a copy of the card storage directory.

                map.PNG

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #32

                @Calibos, as primised I did a quick test, and see no different behaviour than before. If your download gets stuck somehow, you can forceclose the app, restart, go into your offline maps, and restart the download. The download will resume from where it got stuck.

                261b95f6-ded6-4bbf-b645-c3bc7218b23c-image.png

                Here you see countries NOT downloaded because of an interrupted download. By tapping the round arrow symbol, the download resumes. The segment of the download that is already present will be filled very quickly after a while. I guess it is indexing what is already present first, so it may take a minute.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                Calibosundefined 1 Reply Last reply
                0
                • Con Hennekensundefined Con Hennekens

                  @Calibos, as primised I did a quick test, and see no different behaviour than before. If your download gets stuck somehow, you can forceclose the app, restart, go into your offline maps, and restart the download. The download will resume from where it got stuck.

                  261b95f6-ded6-4bbf-b645-c3bc7218b23c-image.png

                  Here you see countries NOT downloaded because of an interrupted download. By tapping the round arrow symbol, the download resumes. The segment of the download that is already present will be filled very quickly after a while. I guess it is indexing what is already present first, so it may take a minute.

                  Calibosundefined Offline
                  Calibosundefined Offline
                  Calibos
                  wrote on last edited by
                  #33

                  @Con-Hennekens

                  I agree with you, it normally works like that. but for me if I put all of Europe in download, I'm missing France, Italy and the United Kingdom. I downloaded three times and waited a whole day and always the same. what is quite astonishing is that by selecting these three countries alone, the download takes place without any problem! I managed by doing as I indicated but fortunately I don't use the app as much during this period as in spring.
                  If it works for all other users, then this should not concern the community. However an alert specifying the obligation to update the maps on an update would be a plus I think.

                  GT JWRundefined Con Hennekensundefined 3 Replies Last reply
                  0
                  • Calibosundefined Calibos

                    @Con-Hennekens

                    I agree with you, it normally works like that. but for me if I put all of Europe in download, I'm missing France, Italy and the United Kingdom. I downloaded three times and waited a whole day and always the same. what is quite astonishing is that by selecting these three countries alone, the download takes place without any problem! I managed by doing as I indicated but fortunately I don't use the app as much during this period as in spring.
                    If it works for all other users, then this should not concern the community. However an alert specifying the obligation to update the maps on an update would be a plus I think.

                    GT JWRundefined Offline
                    GT JWRundefined Offline
                    GT JWR
                    Valued contributor
                    wrote on last edited by
                    #34

                    @Calibos I'm in the US, and I have to download everything state by state, or it simply won't download anything. It's been like that since day 1.

                    1 Reply Last reply
                    0
                    • Calibosundefined Calibos

                      @Con-Hennekens

                      I agree with you, it normally works like that. but for me if I put all of Europe in download, I'm missing France, Italy and the United Kingdom. I downloaded three times and waited a whole day and always the same. what is quite astonishing is that by selecting these three countries alone, the download takes place without any problem! I managed by doing as I indicated but fortunately I don't use the app as much during this period as in spring.
                      If it works for all other users, then this should not concern the community. However an alert specifying the obligation to update the maps on an update would be a plus I think.

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote on last edited by
                      #35

                      @Calibos, In my experience, if it gets stuck it will not resume by itself. Does the app say it finished? Could you show a screenshot like mine earlier, showing that? I am curious to the icon shown at the arrow in your case.

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      1 Reply Last reply
                      0
                      • Calibosundefined Calibos

                        @Con-Hennekens

                        I agree with you, it normally works like that. but for me if I put all of Europe in download, I'm missing France, Italy and the United Kingdom. I downloaded three times and waited a whole day and always the same. what is quite astonishing is that by selecting these three countries alone, the download takes place without any problem! I managed by doing as I indicated but fortunately I don't use the app as much during this period as in spring.
                        If it works for all other users, then this should not concern the community. However an alert specifying the obligation to update the maps on an update would be a plus I think.

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote on last edited by
                        #36

                        @Calibos, I did exactly what you did, download the whole of Europe. After multiple resumes it gets stuck exactly at the point where that happens for you too: France, Italy, UK. But I see that it still tries to continue after resuming the download like I mentioned before. Ultimately, after some manual resumes again, also these three countries get downloaded. So I think I was correct in the assumption that these 3 countries are the most prone to the problem because those are the three biggest downloads.

                        So, I am not saying it works okay, I am just saying that it works like it did before. The best way to handle this (for now) is to set your screen time-out (standbye time) to a long time, and keep the app in focus until it is ready. Yes, the dirty way I am afraid.

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        1 Reply Last reply
                        0
                        Reply
                        • Reply as topic
                        Log in to reply
                        • Oldest to Newest
                        • Newest to Oldest
                        • Most Votes


                        • 1
                        • 2
                        ACTIVE USERS
                        Corjan Meijerinkundefined
                        Corjan Meijerink
                        Con Hennekensundefined
                        Con Hennekens
                        Rob Verhoeffundefined
                        Rob Verhoeff
                        GT JWRundefined
                        GT JWR
                        paul69undefined
                        paul69
                        RetiredWingManundefined
                        RetiredWingMan
                        Lynchy67undefined
                        Lynchy67
                        Calibosundefined
                        Calibos
                        POPULAR TOPICS
                        • Scenic routing & RouteXpert library improvements
                          Bart De Medtsundefined
                          Bart De Medts
                          6
                          11
                          355

                        • Scherm indeling MRA routeplanner
                          Sandro Rossi 0undefined
                          Sandro Rossi 0
                          0
                          5
                          30

                        • Traag web en Android.
                          Corjan Meijerinkundefined
                          Corjan Meijerink
                          0
                          3
                          24

                        • Route crash on pc
                          Corjan Meijerinkundefined
                          Corjan Meijerink
                          0
                          3
                          26

                        • Myroute-app routeplanner
                          Stanisławundefined
                          Stanisław
                          0
                          5
                          136

                        • Trace en rouge
                          Con Hennekensundefined
                          Con Hennekens
                          0
                          2
                          17

                        • Tracklog lost
                          Stanisławundefined
                          Stanisław
                          0
                          7
                          215

                        • DMD T665 Phone + MyRoute App?
                          Guzzistundefined
                          Guzzist
                          0
                          4
                          130
                        MY GROUPS
                        • Login

                        • Login or register to search.
                        • First post
                          Last post
                        0
                        • Categories
                        • Recent
                        • Popular
                        • Support
                        • MyRoute-app