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  4. Getting static in place of voice instructions

Getting static in place of voice instructions

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • RetiredWingManundefined Offline
    RetiredWingManundefined Offline
    RetiredWingMan
    Valued contributor
    wrote on last edited by
    #1

    I downloaded the new app and headed off to do some testing. About e minutes out I started getting load static blasts from my phone/headset. It took some time to finally figure out that it was every time I was supposed to hear a navigation instruction. I checked to make sure the phone and Cardo Bluetooth were ok by playing some music. It works fine. If I turn off voice prompts the sound stops. I pulled over and switched to my primary phone, loaded the route and headed off. Works just fine. I cleared cache and data and reinstalled the app. Still does the same thing. Any ideas? the phone is Samsung S7 Android version 8.0.0. My primary phone is Samsung S20 5G Android version 13.

    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

    Corjan Meijerinkundefined 1 Reply Last reply
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    • RetiredWingManundefined RetiredWingMan

      I downloaded the new app and headed off to do some testing. About e minutes out I started getting load static blasts from my phone/headset. It took some time to finally figure out that it was every time I was supposed to hear a navigation instruction. I checked to make sure the phone and Cardo Bluetooth were ok by playing some music. It works fine. If I turn off voice prompts the sound stops. I pulled over and switched to my primary phone, loaded the route and headed off. Works just fine. I cleared cache and data and reinstalled the app. Still does the same thing. Any ideas? the phone is Samsung S7 Android version 8.0.0. My primary phone is Samsung S20 5G Android version 13.

      Corjan Meijerinkundefined Online
      Corjan Meijerinkundefined Online
      Corjan Meijerink
      Developer
      wrote on last edited by
      #2

      @Doug-Robinson did the issue also occur on both phones?

      RetiredWingManundefined 1 Reply Last reply
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      • Corjan Meijerinkundefined Corjan Meijerink

        @Doug-Robinson did the issue also occur on both phones?

        RetiredWingManundefined Offline
        RetiredWingManundefined Offline
        RetiredWingMan
        Valued contributor
        wrote on last edited by
        #3

        @Corjan-Meijerink only on the older phone. Seems like corruption of the voice file or something? No idea what to try next.

        2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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        • Corjan Meijerinkundefined Online
          Corjan Meijerinkundefined Online
          Corjan Meijerink
          Developer
          wrote on last edited by
          #4

          @Doug-Robinson Given the fact it's an S7 with Android 8, I'm fairly sure that we won't be able to do a lot about it 🙂

          However, we aim to work on voice configuration and improvements over the coming weeks so that might resolve the issue eventually (although I have little hope)

          RetiredWingManundefined 1 Reply Last reply
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          • Corjan Meijerinkundefined Corjan Meijerink

            @Doug-Robinson Given the fact it's an S7 with Android 8, I'm fairly sure that we won't be able to do a lot about it 🙂

            However, we aim to work on voice configuration and improvements over the coming weeks so that might resolve the issue eventually (although I have little hope)

            RetiredWingManundefined Offline
            RetiredWingManundefined Offline
            RetiredWingMan
            Valued contributor
            wrote on last edited by
            #5

            @Corjan-Meijerink 😢 too bad, I use an older phone to do navigation saving my good phone. I started this when I realised that the navigation screen was getting burnt into my S7 phone display. Perhaps the upcoming voice changes will fix it.

            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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            • RetiredWingManundefined Offline
              RetiredWingManundefined Offline
              RetiredWingMan
              Valued contributor
              wrote on last edited by
              #6

              I tried the old Navigation app and the voice prompts work fine. The issue is with the new Mobile app.

              2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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