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    Routes Not Loading

    [Web] Problems, Bugs and other Issues
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    • Chris English
      Chris English last edited by

      Routes Not Loading

      Seriously!!? Guys, what is going on (both the desktop and iPhone versions)? The Routes will not load, in spite of re-boots, re-connection to the Internets etc etc. We relay on this app for critical navigation, and this needs to function flawlessly, 100% of the time, all the time.

      Rens De Haan Marinus van Deudekom Corjan Meijerink 3 Replies Last reply Reply Quote 0
      • Rens De Haan
        Rens De Haan @Chris English last edited by

        @Chris-English i have the same problemens

        1 Reply Last reply Reply Quote 0
        • Hathi
          Hathi last edited by

          Same problem. Even with very old routes none them are loading

          1 Reply Last reply Reply Quote 0
          • bastiaens harry
            bastiaens harry last edited by

            Hier zelfde probleem, heeft er iemand een oplossing aub

            1 Reply Last reply Reply Quote 1
            • Marinus van Deudekom
              Marinus van Deudekom @Chris English last edited by

              @Chris-English tried both Android and iOS
              No problems at all. The app is working perfectly

              Honda Goldwing GL1500,
              Honda Silverwing GL 650
              Garmin XT
              Samsung S20FE mounted on a Quadlock

              Chris English 1 Reply Last reply Reply Quote 0
              • bastiaens harry
                bastiaens harry last edited by

                Marinus enig idee wat het probleem zou kunnen zijn?

                Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                • Marinus van Deudekom
                  Marinus van Deudekom @bastiaens harry last edited by

                  @bastiaens-harry gebruik je de app of de web versie via een pc

                  Honda Goldwing GL1500,
                  Honda Silverwing GL 650
                  Garmin XT
                  Samsung S20FE mounted on a Quadlock

                  bastiaens harry 1 Reply Last reply Reply Quote -1
                  • Chris English
                    Chris English @Marinus van Deudekom last edited by

                    @Marinus-van-Deudekom Odd, thanks for testing. Seems it's impacting some users and not everyone....

                    1 Reply Last reply Reply Quote 0
                    • bastiaens harry
                      bastiaens harry @Marinus van Deudekom last edited by

                      @Marinus-van-Deudekom web versie

                      Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                      • Marinus van Deudekom
                        Marinus van Deudekom @bastiaens harry last edited by

                        @bastiaens-harry ga die ook nog ff proberen

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        Garmin XT
                        Samsung S20FE mounted on a Quadlock

                        Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                        • Marinus van Deudekom
                          Marinus van Deudekom @Marinus van Deudekom last edited by

                          @Marinus-van-Deudekom ook de web versie geprobeerd, geen enkel probleem. zowel een route die ik vandaag heb gemaakt als een van afgelopen juni openen zonder problemen.

                          Honda Goldwing GL1500,
                          Honda Silverwing GL 650
                          Garmin XT
                          Samsung S20FE mounted on a Quadlock

                          bastiaens harry 1 Reply Last reply Reply Quote 0
                          • bastiaens harry
                            bastiaens harry @Marinus van Deudekom last edited by

                            @Marinus-van-Deudekom bij mij werkt er niets ook de app niet op mijn iphone, enig idee wat ik kan doen of bij wie ik terecht kan

                            Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                            • Marinus van Deudekom
                              Marinus van Deudekom @bastiaens harry last edited by

                              @bastiaens-harry wat voor een abonnement heb je of gebruik je de basic versie

                              Honda Goldwing GL1500,
                              Honda Silverwing GL 650
                              Garmin XT
                              Samsung S20FE mounted on a Quadlock

                              bastiaens harry Chris English 2 Replies Last reply Reply Quote 0
                              • bastiaens harry
                                bastiaens harry @Marinus van Deudekom last edited by

                                @Marinus-van-Deudekom gold, kunnen we misschien even face time

                                Hoanemans 1 Reply Last reply Reply Quote 0
                                • Hoanemans
                                  Hoanemans @bastiaens harry last edited by

                                  Hier worden routes ook niet geladen. Ik heb basic met de navigatie als trail..

                                  1 Reply Last reply Reply Quote 0
                                  • Chris English
                                    Chris English @Marinus van Deudekom last edited by

                                    @Marinus-van-Deudekom Gold/Navigation, upgraded and paid yesterday. When attempting to load the Route, it complains that the route is too long, and the I should shorten it, even for a route that 128 miles! It then loads some of the Waypoints only and not the actual route or the milage information. You cannot make any changes to the route, which then tries to re-load and goes into the never-ending load cycle. This seems like the server cannot process the complete transaction, and only loads a corrupted version in the UI (I am using the web version). This may also explain why some users, like yourself are not having any issues, but others are - perhaps some of the servers are overloaded and pinging, too many transactions or overload due to bad server balancing, or may be one particular server is having an issue.

                                    Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                                    • Marinus van Deudekom
                                      Marinus van Deudekom @Chris English last edited by

                                      @Chris-English maybe you can share the route so we can help you or at least test the route

                                      Honda Goldwing GL1500,
                                      Honda Silverwing GL 650
                                      Garmin XT
                                      Samsung S20FE mounted on a Quadlock

                                      Chris English 1 Reply Last reply Reply Quote 0
                                      • tjackson125gmail.com
                                        tjackson125gmail.com last edited by

                                        All old routes have disappeared from my smartphone, but are still showing on my PC, but without any routelines between waypoints. After trying to load any route, a message appears saying"The route calculation seems to take very long. You can try resolving this by shortening your route or by adding a waypoint between your current waypoints."

                                        Chris English 1 Reply Last reply Reply Quote 0
                                        • Chris English
                                          Chris English @Marinus van Deudekom last edited by

                                          @Marinus-van-Deudekom I just made one route "Public", it's called 03. Chile

                                          Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                                          • Chris English
                                            Chris English @tjackson125gmail.com last edited by

                                            @tjackson125gmail-com Yes, EXACTLY the same here! 😞 😞

                                            1 Reply Last reply Reply Quote 0
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