Thank you all for your concern and input!
I would like to draw attention to what Timo had said about Android Auto: “MRA Navigation doesn't currently work with Android Auto, that is because we had a lot of difficulty getting access to the development environment. Secondly, after this years' improvements to stability and bugs we're currently reevaluating the way forward for our Navigation app in all possible aspects. That means branding, User Interface, connectivity to the core MRA Routeplanner service and the positioning of the not-to-be-forgotten MRA Mobile app.” *
In addition, I noticed in several messages that there is a lot of uncertainty about the tickets;
We try to respond to a ticket within 48 hours. For some problems/questions we need additional information and ask the user. It is also possible that the user encounters a bug, we will communicate this back and pass this on to the programmers ("Secondly, after … all possible aspects" *). Ofcourse we want to help the user as quickly as possible, but some things take longer than others.
In addition, “pending your reply” means that a message has already been sent to you and that we are waiting for your reply.
Lastly, it can happen that a ticket is closed, this is done automatically by the system when the user has not responded to a ticket for too long.
I hope this has brought some clarity, and for the people who have not yet received a response to their ticket I would like to receive the ticket number (You can also send this in another ticket with the name 'Rosalie' added). I will then see if I can get you up to date. Sorry for the inconvenience.
