@Nick-Carthew said in Reverse Route:
Matt, can you point to posts where you have made suggestions for improvements and have been told “No, you’re just doing/thinking/looking at it the wrong way”.
My first post in these forums asking about features I am used to using on another product (and pretty much expected in a solution that seemed as complete as MRA) was met with "That's a pointless feature, you just need to <do these 18 steps to accomplish the same thing that the other product does for you automatically>"
With the greatest respect Matt, I don’t recall you making any suggestions and subsequently being shot down for them.
Not just me. Others on the forums as well.
Where else would you suggest providing feedback and what’s wrong with leaving feedback in this forum?
Nothing, but why can't we have feature request threads like other products? I've seen other threads get ignored because "we have a feature requests thread already" (even though those threads are closed to further discussion...
You have to understand that this software isn't cheap. I paid good money for a whole cohesive solution, and got a half working product. I am going to remain bitter about the lack of motivation to actually FIX the problems that have been reported, and the lack of motivation to improve a product. I bought into the entire thing with the understanding that I could use the planner and the nav app together...only to get the planner with the nav app being completely and utterly useless. I have mentioned before my thoughts on waypoints being TOO sensitive with the entire thing, but was told, "YOU JUST HAVE TO ZOOM IN INCREDIBLY CLOSE TO ADJUST YOUR WAYPOINT! GOSH!". WHY? I don't have to in other planning apps. Weird. Again, this points directly to some users in the forums defending the product, rather than acknowledging that others might have valid points.
I am just frustrated. I want to love it. I want to be as passionate about it as some of you are, but I see so many shortcomings that I just can't love it. And as someone pretty new to the forums, I see a lot of people just blowing it off, like it doesn't matter to the user experience overall.