@Robert-York Hai Robert,
I fully understand that you are annoyed by lack of response.
Unfortunately this forum isn't the best place to deal with this as none of us as MRA employees and complaining here may not reach the right persons.
Otherwise, we are 2nd half of July, first week of August and that means "holiday period", even in corona times. MRA staff responsible for this kind of issues may simply be on holidays.
Have you entered a support ticket?