Very sad to hear that you've had a bad engagement when trying to upgrade your membership. You did right by coming here to the forum, as there really was no reason why this should have taken so long.
Your membership was changed and I sent you an email to see if we can figure out the details, let's continue this discussion through mail.
While this was an important thread to make, and I won't remove it. A title like "MyRoute-app out of business" is a bit clickbaity and would have been immediately removed had the message not been this important. As a result, I've decided not to remove this thread but lock it. That way everybody can see what this was about and how it was resolved.
As this thread resolves around personal information and getting my attention, both of which were attained, I'm locking this thread for further comment.