I just want to respond or your story, which I find a bit negative ...
I too am an end user, one of the first hours, and I have also submitted wishes in recent years and some of them have been implemented and some (not yet).
The reason, MRA is set up in 1st insancy as a general route planner that is suitable for every navigation system.
With the associated benefits of:
-the route calculations of the 3 different map suppliers (Here, TomTom & OSM),
-have Google streetview directly available in your route editor,
-Creating groups, very suitable for clubs and tour operators,
-Creating events (open and closed) to which you can immediately invite a group,
-Creating a travel story / blog as a reminder of your travels
Of course there are always wishes about each user has his own wishes and working method, I was also a Basecamp user who used the Waypoints and the calculation method behind it, and yes I also submitted a ticket for that.
I have learned a different way of working that is completely based on MRA, yes I have to calculate how long we are on the road, taking into account a number of stops, but Microsoft Excel helps me with that. And by making a TourGuide of the POI (waypoints in BC) these are also neatly displayed on the screen of my Zumo XT and because I also attach an MP3 file, they are also properly called when I am within a certain distance of the POI come.
An inventory has also been made among the users about the wishes to be available in MRA, resulting in the "The Great Suggestion List" and the points on the list have been given a priority by the users. On the basis of this list, the developers go to the drawing board to see whether something can be developed within the existing concept or whether adjustments need to be made to the concept, and how many hours / costs this entails.
Believe me all questions and wishes are discussed by the Team and if an item is being developed, the "Mentor - RouteXperts" will be the 1st to test it.
In addition to the "The Great Suggestion List", MRA also has regular maintenance activities and is currently testing MRA video, so that it can also be used in the production environment and that the end users can use it.
So I find it a bit unfortunate how you translate your feelings, because it seems negative to me.
Hans van de Ven.